Hitachi Vantara Support

A support bridge to operational stability

Scale Service support contracts offer levels of various coverage, but at a significantly lower cost.

What is included

• 30-70% savings on extended warranties
• Extended infrastructure lifespan
• Customized SLAs and flexible contract terms
• On-site spares kits for every install location
• Call home feature standard
• Assigned technician to your account
• Level 3 HDS certified engineer on the first call
• No off-shore runaround

With savings of 30-70%, that cash can then be reinvested into other strategic projects that help push the business forwards.

HDS’ annual maintenance contract cost increases yearly by design. This cost basis inflates artificially year-on-year as a way to force regular hardware refreshes. Our maintenance contracts offer a bridge to operational stability, flexibility and vendor neutrality.

Reposition and utilize

We support your production environment during POCs, enable you to reposition and utilize your fully capitalized infrastructure as needed, and to manage decommissioning and removal when you are ready.

Keeping assets in place for longer helps to increase your return on investment and lower total cost of ownership.