Save money and optimize infrastructures
Whether it’s digital media, big data management, or mission-critical IT solutions, organizations must develop a process to optimize, grow, and enhance short- and long-term investments. Scale Service solves the complexity with customized services purpose-built for any requirement.
Need cover for a gap rather than a full year? See our short-term and bridge support, with terms from three months.
- Customized programs with 30-70% savings
- 24x7x365 support
- Next-business-day parts replacement
- On-site field engineers, domestic and international
- Parts testing to manufacturer specifications
- All support calls answered by Level-3 OEM Trained Engineers
- FREE expert-level Health Checks
- OS support expertise
- System native monitoring and phone home
- Customized programs with 30-70% savings
- 24x7x365 support
- Next-business-day parts replacement
- On-site field engineers domestic and international
- Parts testing to manufacturer specifications
- All support calls answered by Level-3 OEM Trained Engineers
- FREE expert-level Health Checks
- OS support expertise
- System native monitoring and phone home
THAT’S WHAT WE ARE HERE FOR
For more than 20 years we have optimized client infrastructures, from design to configuration, deployment, support and installation, all to rigorous industry and client standards. But that’s not all we do. Instead of calling multiple OEMs about your infrastructure, you can make one call to our team, and we take care of everything.Bridge to Refresh
Custom short-term SLAs and extended support options and migration services for new environment upgrades and cloud deployments.What this looks like in practice
How we kept an Isilon cluster supported past year three, held a legacy system together through a migration, and cut support spend for customers across media, genetics, insurance and professional sport.
Hardware maintenance customers
Post-warranty coverage on the platforms OEMs have discontinued, from Isilon and VNX to tape libraries and legacy HP9000.
Alt VFX
Isilon hardware and post-warranty support for a Yocto environment.
Ambry Genetics
Post-warranty support for an Isilon environment.
AMC Networks
H500 capacity added and post-warranty support renewed across the estate.