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Short-Term and Bridge Hardware Support

Support programs from three months, for the gap between an OEM contract ending and whatever comes next.
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OEMs and most third-party maintenance providers sell support by the year. Most gaps are shorter than that. When an OEM contract is about to lapse and the replacement is not ready, the usual options are a renewal you do not need or a refresh you did not plan for. Scale Service offers support programs from three months, so you cover the gap you actually have.

When a short-term contract makes sense

  • A migration is under way and the current platform has to stay up until cutover
  • The OEM contract ends before the replacement hardware arrives
  • You are evaluating a new platform and need the current one supported in the meantime
  • The refresh is budgeted for next quarter or next year, not now
  • The hardware is being retired, but not yet

How it works

  • Support programs from three months
  • Coverage quoted against your actual environment, not sold as a package
  • 30-70% savings against an OEM renewal
  • Storage, compute, network and tape platforms across the manufacturers we support
  • Global reach, with parts and engineers positioned where your equipment is

Bridge support in practice

Three customers who needed cover for a gap rather than another year.

Genetics firm bridges a six-month cloud migration without buying hardware Genetics firm bridges a six-month cloud migration without buying hardwareA six month gap before a cloud migration completed, and no appetite for buying hardware to fill it.Read the case study Insurance firm replaces a $2M EMC support quote during a NetApp migration Insurance firm replaces a $2M EMC support quote during a NetApp migrationEMC quoted two million dollars for six months of bridge support, with one week left on the contract.Read the case study Sports league supports legacy storage through a multi-year cloud migration Sports league supports legacy storage through a multi-year cloud migrationLegacy media asset storage kept supported through a multi-year move to the cloud.Read the case study

Common questions

What is the shortest support term you offer?

Three months. Support programs start at three months and are quoted against your environment rather than sold as a fixed package.

How does the cost compare with an OEM renewal?

Customers typically save 30-70% against an OEM renewal, depending on the platform and the shape of the contract.

Which platforms can be covered short term?

Storage, compute, network and tape platforms across the manufacturers we support, including Dell EMC, HPE, NetApp, Hitachi, Cisco and Brocade.

What happens when the term ends?

You can move to longer-term support, or we can help you retire the hardware through our buyback and IT asset disposition services.

Have a gap to cover? Talk to us about a short-term contract.