The customer contacted Scale Service regarding the extremely high support costs for its EMC Isilon backup cluster. The company was receiving pressure from the OEM to upgrade to the latest equipment. The customer was also wrestling with a technical issue on one of its clusters, but was receiving sluggish responses from EMC. The company appeared to be at a loss.
Therefore, they approached Scale Service with a request to extend the life of their EMC Isilon platform while expanding storage capacity.
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