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VxRail Support
Scale Service vs other Third-Party Maintenance Providers
The Value of Scale Service Third-Party Support

The major differentiator for Scale Service vs other Third-Party Maintenance (TPM) is that we support the software on VxRail systems. VxRail is a hyper-converged infrastructure, so software is a significant component of this system. Many providers will only support the hardware leaving end-users exposed if they have a software issue. Our knowledgeable team can support software and hardware, whereas most TPMs cannot.

Scale Service Other TPMs
EMC/Cisco/OEM Partnerships
Scale Service maintains partnerships with all leading OEMs.
100% Support by Scale Service SE’s
Larger TPMs take on 1000s of contracts that are outsourced to TPMs like Scale Service.
Onsite Spares
Scale Service will provide onsite spares for all supported items to limit logistics challenges.
Own Inventory
Unlike other TPMs that purchase parts from Scale Service and others, we maintain in-house inventory for next-business-day logistics for challenging issues.
Software Support
Scale Service supports all Level-1 to Level-4 tickets.
Native Dial-Home / Others
Other TPMs do not capture all alerts, system errors, and issues.
Backline to OEM’s when needed
Scale Service partnership enables us to open tickets with EMC (if/when required)
Privately Owned
Scale Service's agile business model dramatically reduces costs, paired with global reach, internal expertise, and onsite parts.
Dedicated Service Account Manager (SAM) for all tickets
Ticket management and live go-to-meeting on all replacements.
Channel GTM
Scale Service is 100% channel-focussed vs all others that sell direct and compete with VAR’s.
Refurb Gear in Stock
Scale Service has helped out Cisco and other OEM’s with memory and other items that could not be sourced,
Out-of-Scope Firmware Updates
We perform required firmware updates for SSDs, Data Domain, reboots, and more— including during weekend hours.
Support Contract Sell Off
Larger TPMs routinely sell off 50%+ of their support contracts to other companies.
Snapshot of Converged / Hyper Converged Infrastructure Market
VX-Rail
  1. Software and hardware packaged together into Hyper Converged Infrastructure (HCI) nodes
  2. Computer / Storage / Networking (all Dell)
Scale IO / VXRack / VXFlex / PowerFlex
  1. Software and hardware is itemized and purchased separately
  2. Software sits on top of hardware—virtualizes the storage
  3. Computer / Storage / Networking (can be all Dell)
VCE / VBlock
  1. EMC / Cisco / VMware
  2. $1B in revenue in less than 18 months (2013 through 2015)
  3. Virtual Computing Environment (VCE)
VXRail: What to Look for
  • Type of Nodes
  • Number of Nodes
  • Types of Drives in Nodes
  • VxRail P Series, V-Series, D-Series, G-Series, etc. 
  • VXRack – Storage Nodes that were tied to VxRail, now renamed to VxFlex
13g Platforms
Model Configuration Chassis
VxRail E460
Hybrid
10 x 2.5” drive slots
VxRail E460F
All Flash
10 x 2.5” drive slots
VxRail P470
Hybrid
16 x 2.5” drive slots
VxRail P470F
All Flash
16 x 2.5” drive slots
VxRail V470
Hybrid
16 x 2.5” drive slots
VxRail V470F
All Flash
16 x 2.5” drive slots
VxRail S470
Hybrid
12 x 3.5” and 2 x 2.5” drive slots
14g Platforms
Model Configuration Chassis
VxRail G560
Hybrid
24x 2.5” drive slots
VxRail G560F
All Flash
24x 2.5” drive slots
VxRail E560
Hybrid
10 x 2.5” drive slots
VxRail E560F
All Flash
10 x 2.5” drive slots
VxRail P570
Hybrid
24x 2.5” drive slots
VxRail P570F
All Flash
24x 2.5” drive slots
VxRail V570
Hybrid
24x 2.5” drive slots
VxRail V570F
All Flash
24x 2.5” drive slots
VxRail S570
Hybrid
12 x 3.5” and 2 x 2.5” drive slots