BRIDGE SUPPORT FOR REFRESH TO VAST
Customized, short-term bridge contracts with 24×7 onsite maintenance and global call center — Uniquely designed and quoted to support your new deployment’s transition and migration phases
The Scale Logic Difference – A bridge from the legacy OEM to a new VAST deployment
- Scale Logic BRIDGES the support services gap during the POC, implementation, and migration process.
- Customer’s current SLAs often expire before a given new deployment can be officially completed, we neutralize these sales and operational objections so that both parties can move forward with confidence.
- Our dual redundant call centers are US-based, staffed by certified level 1-4 engineers, and the average call wait time is less than 11 mins.
- We deliver 24x7x4 onsite SLA reliability and compelling cost savings, up to 70% compared to OEM year four service contracts for your target customers.