Neutralize EMC’s high-cost, aggressive refresh tactics
We Provide Transition Stability for your Customer’s New Platform Deployments

Together, Scale Logic and HPE can provide compelling cost savings wtih our custom bridge support SLAs and take-out services.

The inflection point is now. These platforms are currently under refresh pressure

Scale Logic BRIDGES the support services gap during the POC, implementation and migration process.

Customer’s current SLAs often expire before a given new deployment can be officially completed, we neutralize these sales and operational objections so that both parties can move forward with confidence.

Our dual redundant call centers are US-based, staffed by EMC certified level 1-4 engineers, and the average call wait time is less than 11 mins.

We deliver 24x7x4 onsite SLA reliability and compelling cost savings, up to 50% compared to EMC year four service contracts for your target customers.

We are not an EMC partner – we bridge and replace EMC on your behalf – our technical competence provides customer assurance during the transition. The Scale Logic Difference – A bridge from legacy EMC to a new partner deployment Scale Logic is NOT a typical 3rd party maintenance provider. Our goal is NOT multiple year-to-year SLA renewals.

Our goal is our partner’s goal, therefore the shorter the SLA increment the better.

Upon order acceptance, options include buy back and/or removal of legacy infrastructure thereby delivering additional ROI.

Additional services include: migration, decommission/erasure and recycle.

During the transition we can save the customer up to 50% on post warranty support costs.

Let’s Get Started
Our team is waiting to show you a world of possibilities.

    Support Packages

    24 x 7 x 4hr
    • Hardware break / fix (audit required)
    • Basic O/S remedial support
    • 4-hour maximum call back from our help desk
    • Same day parts
    • Onsite maintenance kit
    • Unlimited telephone support
    8 a.m. to 8 p.m. Same Day
    • Hardware break / fix (audit required)
    • Basic O/S remedial support
    • Same day parts during regular business hours
    • Onsite maintenance kit
    • Monday to Friday 8 a.m. to 8 p.m. remote telephone support
    8 a.m. to 5 p.m. Next Day
    • Hardware break / fix (audit required)
    • Basic O/S remedial support
    • 4-hour maximum call back from our Help Desk
    • Next day parts
    • Monday to Friday 8 a.m. to 5 p.m. remote telephone support
    SPEAK WITH An ENTERPRISE SUPPORT Expert
    Let’s discuss your ultimate goals and how we can help you get there.