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VxRail Support

Hardware and software support for VxRail after the manufacturer stops
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Why software support matters on VxRail

Our major differentiator on VxRail is that we support the software, not just the hardware. VxRail is a hyper-converged infrastructure, so software is a significant component of this system. Many providers will only support the hardware, leaving end-users exposed if they have a software issue. We support both.

What we do on VxRail

  • Software support as well as hardware, across all ticket levels
  • Native dial-home alerts, system errors and issues captured
  • Out-of-scope firmware updates for SSDs, Data Domain and reboots, including weekends
  • On-site spares for all supported items
  • Parts inventory held for next-business-day logistics
  • Direct contact with OEMs when required
  • Service Account Manager (SAM) on all tickets
  • Ticket management and live screen share on all replacements
  • In-stock refurbished gear
  • Sold through the channel rather than direct
  • Global reach, with parts and engineers positioned where your equipment is
Download Vx Rail Data Sheet
Snapshot of Converged / Hyper Converged Infrastructure Market
VX-Rail
  1. Software and hardware packaged together into Hyper Converged Infrastructure (HCI) nodes
  2. Computer / Storage / Networking (all Dell)
Scale IO / VXRack / VXFlex / PowerFlex
  1. Software and hardware is itemized and purchased separately
  2. Software sits on top of hardware—virtualizes the storage
  3. Computer / Storage / Networking (can be all Dell)
VCE / VBlock
  1. EMC / Cisco / VMware
  2. $1B in revenue in less than 18 months (2013 through 2015)
  3. Virtual Computing Environment (VCE)
VXRail: What to Look for
  • Type of Nodes
  • Number of Nodes
  • Types of Drives in Nodes
  • VxRail P Series, V-Series, D-Series, G-Series, etc. 
  • VXRack – Storage Nodes that were tied to VxRail, now renamed to VxFlex
13g Platforms
ModelConfigurationChassis
VxRail E460Hybrid10 x 2.5” drive slots
VxRail E460FAll Flash10 x 2.5” drive slots
VxRail P470Hybrid16 x 2.5” drive slots
VxRail P470FAll Flash16 x 2.5” drive slots
VxRail V470Hybrid16 x 2.5” drive slots
VxRail V470FAll Flash16 x 2.5” drive slots
VxRail S470Hybrid12 x 3.5” and 2 x 2.5” drive slots
14g Platforms
ModelConfigurationChassis
VxRail G560Hybrid24x 2.5” drive slots
VxRail G560FAll Flash24x 2.5” drive slots
VxRail E560Hybrid10 x 2.5” drive slots
VxRail E560FAll Flash10 x 2.5” drive slots
VxRail P570Hybrid24x 2.5” drive slots
VxRail P570FAll Flash24x 2.5” drive slots
VxRail V570Hybrid24x 2.5” drive slots
VxRail V570FAll Flash24x 2.5” drive slots
VxRail S570Hybrid12 x 3.5” and 2 x 2.5” drive slots