The Value of Scale Service Third-Party Support
The major differentiator for Scale Service vs other Third-Party Maintenance (TPM) is that we support the software on VxRail systems. VxRail is a hyper-converged infrastructure, so software is a significant component of this system. Many providers will only support the hardware leaving end-users exposed if they have a software issue. Our knowledgeable team can support software and hardware, whereas most TPMs cannot.
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EMC/Cisco/OEM Partnerships
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Scale Service maintains partnerships with all leading OEMs.
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100% Support by Scale Service SE’s
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Larger TPMs take on 1000s of contracts that are outsourced to TPMs like Scale Service.
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Onsite Spares
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Scale Service will provide onsite spares for all supported items to limit logistics challenges.
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Own Inventory
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Unlike other TPMs that purchase parts from Scale Service and others, we maintain in-house inventory for next-business-day logistics for challenging issues.
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Software Support
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Scale Service supports all Level-1 to Level-4 tickets.
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Native Dial-Home / Others
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Other TPMs do not capture all alerts, system errors, and issues.
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Backline to OEM’s when needed
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Scale Service partnership enables us to open tickets with EMC (if/when required)
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Privately Owned
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Scale Service's agile business model dramatically reduces costs, paired with global reach, internal expertise, and onsite parts.
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Dedicated Service Account Manager (SAM) for all tickets
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Ticket management and live go-to-meeting on all replacements.
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Channel GTM
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Scale Service is 100% channel-focussed vs all others that sell direct and compete with VAR’s.
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Refurb Gear in Stock
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Scale Service has helped out Cisco and other OEM’s with memory and other items that could not be sourced,
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Out-of-Scope Firmware Updates
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We perform required firmware updates for SSDs, Data Domain, reboots, and more— including during weekend hours.
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Support Contract Sell Off
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Larger TPMs routinely sell off 50%+ of their support contracts to other companies.
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Snapshot of Converged / Hyper Converged Infrastructure Market
VXRail: What to Look for
- Type of Nodes
- Number of Nodes
- Types of Drives in Nodes
- VxRail P Series, V-Series, D-Series, G-Series, etc.
- VXRack – Storage Nodes that were tied to VxRail, now renamed to VxFlex
13g Platforms
| Model | Configuration | Chassis |
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VxRail E460
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Hybrid
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10 x 2.5” drive slots
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VxRail E460F
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All Flash
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10 x 2.5” drive slots
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VxRail P470
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Hybrid
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16 x 2.5” drive slots
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VxRail P470F
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All Flash
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16 x 2.5” drive slots
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VxRail V470
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Hybrid
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16 x 2.5” drive slots
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VxRail V470F
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All Flash
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16 x 2.5” drive slots
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VxRail S470
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Hybrid
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12 x 3.5” and 2 x 2.5” drive slots
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14g Platforms
| Model | Configuration | Chassis |
|---|---|---|
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VxRail G560
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Hybrid
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24x 2.5” drive slots
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VxRail G560F
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All Flash
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24x 2.5” drive slots
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VxRail E560
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Hybrid
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10 x 2.5” drive slots
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VxRail E560F
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All Flash
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10 x 2.5” drive slots
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VxRail P570
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Hybrid
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24x 2.5” drive slots
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VxRail P570F
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All Flash
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24x 2.5” drive slots
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VxRail V570
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Hybrid
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24x 2.5” drive slots
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VxRail V570F
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All Flash
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24x 2.5” drive slots
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VxRail S570
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Hybrid
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12 x 3.5” and 2 x 2.5” drive slots
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